A few days ago, Foton Motor Anqing Jinan Service Station received a call from the company's call center and was informed that a Henan-based customer vehicle passed the area and was anchored at Zhucun Expressway on the Shanghai-Chongqing Expressway. There was a 2-year-old child on the car. very worried about. After Zhang Zu-an was informed about the incident, although it was already at 10 o'clock in the evening, he resolutely made a decision to go to the incident site 100 kilometers away for rescue. For more than five hours, the customer's vehicle was towed back to the service station and the vehicle was repaired in the evening. Throughout the process, the customer was very impressed. He said that Fukuda's service made him extremely happy. As a Futian user, regardless of where they are traveling in the future, they can feel a sense of security.
The service center owner of Futian Automobile Anqing Jinan stated that considering that a vehicle with a full-powered car is on the highway, it is dangerous at any time. Although it is already late, our service station has decided to go to the site for the first time. This is for the users. A responsibility is also an implementation and implementation of Futian's service standards.
Worry-free service full care
This kind of rapid rescue service is currently being performed at the Futian Service Station almost every day. It is reported that Foton Motor currently has the largest self-built call center in China, operates a full-time service, and has more than 5,000 service networks covering the entire country, ensuring the timeliness of user services, and The most thoughtful service to customers. Wu Wenjuan, a staff member of Foton Automobile Call Center, stated that “most of the customers we receive are called with negative emotions. When everyone gets into this kind of emotion, what they need most is the same understanding as they have. Appropriate Comfort and prompt resolution of problems."
Song Shushan, service director of Foton Motor Group, pointed out that the goal of Foton Motor is to create a global leading commercial vehicle service brand, and to implement the “Five Worry-free†services through the implementation of the service standards of “three services, four constructions, and six unificationsâ€. Commitment, that is, "carefree, worry-free maintenance, worry-free parts, worry-free, worry-free, worry-free", in order to maximize customer satisfaction.
“In Futian's development plan, we have always put 'user demand' as the core of value, continuously strengthen the investment in product quality and after-sales service, so as to enhance the user's satisfaction. And as a core competitiveness of the company's development,†Futian said. Relevant person in charge said.
As the leading company with the largest number of products in the commercial vehicle segment and the most comprehensive category, Foton Motor is not only targeting its entire line of products in the field of commercial vehicles to achieve "full transparency services." Allows users to enjoy passenger car-level service during repairs. At the same time, different service lines have been developed for different product lines. Fukuda Daimler's products Auman GTL has created China's heavy truck's first world-class heavy truck service standard - "5T service standard", Foton Commercial Vehicles full worry-free club is officially listed, Foton Motors provides full-scale human car care to provide foundation The international standard one-stop service for maintenance services and value-added services provides organizing users and individual users with all-round love for the journey.
Excellent quality international standards
Unlike previous years, this year marks the first anniversary of the operation of the Foton Daimler Automotive Joint Venture. In the past year, Foton Motors has continuously integrated Daimler's resources to integrate Daimler's genes into product development, quality control and service quality. It not only further upgrades its service level, but also adopts European standards. The connotation of science and technology has contributed to the upgrade of the value of China's high-quality commercial vehicles and won a good reputation in the market.
In fact, Foton Motor has been investing in product quality and has developed a complete, high-tech manufacturing system from R&D to production. It is understood that Foton Motor currently owns a National Engineering Research Center of the State-level Enterprise Technology Center and a leading domestic key laboratory with an investment of over 1.2 billion yuan. The research and development centers are located in Japan, Germany, and Taiwan, China. A total of 2,180 patent applications have been filed. The R&D level ensures the product's quality positioning. Through the mastery of advanced technologies, it has created a mid-range product with world standards and met the needs of more users.
The upgrade of quality and service standards has made Foton Motor’s reputation in the industry continue to increase, and it has also led to the increase in sales of Foton Motor. It is understood that in 2012, Foton Motor once again secured the top position in the commercial vehicle market with 620,000 units of sales, and Against the backdrop of a downturn in the entire industry, market share has increased by 0.5%.
According to industry insiders, under the background of globalization and the rapid development of the Chinese automobile industry, the improvement of user satisfaction is the fundamental direction of the company's development. China's auto industry needs Futian to have a two-handed approach to quality and service. The enterprises that put consumers' interests into effect are only able to develop steadily in the increasingly fierce market competition. We expect that Foton Motor will realize its international strategic layout and leapfrog development as soon as possible and lead China’s Independent brands go to the "world."
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