In 2006, with the successful delivery of the Shaanxi Heavy Duty Trucks to the Kenyan military, a group of Weichai people shouldered corporate missions and started the country’s service journey. Especially in recent years, Beiben, FAW, Futian and other OEMs have entered. Weichai Engine 's ownership in the Kenyan market has increased. This has also enabled the Office to further increase its service, continuously improve its service network and channel construction, and focus its efforts. Open up the East African Community market.
Zhao Yukuan has been in the market in Kenya for more than five years and is mainly responsible for the day-to-day management, technical support, and maintenance skills training of the market service stations in the country, as well as handling sudden failures of related vehicles.
“Because local service station maintenance personnel are instable and are often dismissed by their bosses, training has become more urgent and frequent. In addition to regular training, we also visit service stations and customers from time to time, adding additional training to provide various technologies. Support.†Zhao Yukuan said. Attentive and thoughtful service training received consistent acclaim from local service stations. While improving their maintenance level, they also expanded the Weichai brand's influence and reputation.
For office personnel, the biggest challenge besides daily service work is the psychological pressure caused by diseases and terrorist attacks, and the inconvenience caused by traffic inconvenience to work. On one occasion, Zhao Yukuan received maintenance tasks for Zoomlion bulldozers and drove from the office for more than a dozen hours before arriving at his destination. After checking the vehicle, because of the incomplete accessories needed to repair the equipment, he could only drive again and travel to the city hundreds of kilometers away to buy urgently needed items. After the problem had been solved, he had to stay overnight in an undisturbed village with no electricity or communication signals, and the wild animals yelled from outside the door at night, making him afraid to go to sleep.
There is one thing in Zhao Yukuan's heart that has always kept him fresh in his memory. In mid-April 2013, he and local Chinese-funded company employees rushed to the site more than 1,100 kilometers away from the office for maintenance services. On the way through the virgin forest, a puncture occurred in the vehicle. Fortunately, there was a spare tire in the car, and the hurry was continued after a quick exchange. Unfortunately, after a few hours of driving, the vehicle suffered a puncture again, and this time it was trapped in a section where there was no traffic signal, frequent carnivores, and very few passing vehicles. Everyone waited anxiously and hoped that there was a passing vehicle; they sought assistance in nearby villages. Later, a vehicle related to the construction site happened to be the place to go and borrowed their spare tires before they could continue. After many twists and turns, all of them arrived safely at the construction site and completed this mission.
With one point of harvest, the performance of the Kenya office has been booming over the years. At present, a number of service outlets have been established, covering a wide range of areas such as vehicles, construction machinery, and generators. Among them, several service stations can independently complete the diagnosis and repair of Weichai Euro II products, as well as the process for submitting service appointments and maintenance reports, as well as timely and effective handling of engine incurable diseases.
In this strange country full of opportunities and risks, the service personnel of the office spans the barriers of language, color, and culture. With the most sincere service, they are able to expand their land and continue to seek greater breakthroughs.
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