What is the 4S shop car maintenance? Do not understand, the most complete content and process are here, take a look.
1. Create a maintenance job order when the customer calls to make an appointment. The customer records relevant information when stating a car fault or malfunction.
2. Create an independent maintenance work order item for each planned maintenance activity or operation, including the details of the auto parts, spare parts, and maintenance worker work arrangements that need to be used.
3. Make sure all necessary auto parts are in stock before making an appointment.
4. It is necessary to arrange a properly equipped repair workshop for each maintenance work order item and vehicle maintenance equipment with appropriate conditions.
5. Calculate the estimated total cost, then the customer approves the appointment; or the maintenance plan terminates and the maintenance job order is cancelled.
6. Assemble necessary auto parts, spare parts, auto repair tools, and auto repair equipment in the selected repair shop immediately before making an appointment.
7. When the customer arrives, carry out planned activities and any other activities that are necessary when checking the transport.
8. Record the actual value of the auto spare parts and spare parts used as well as the maintenance workman's cost.
9. Calculate the total cost when completing all maintenance.
10. Create an invoice and give it to the customer.
I don't know if you are repairing or after-sale. If it is maintenance, the maintenance is divided into a lot of first guarantees, usually 5,000 kilometers of oil change and oil filter; 10,000 kilometers of oil, oil filter, replacement of air filter, washing oil Road, lubrication system protection, four-wheel alignment; 15,000 km oil change, oil filter; 20,000 km oil filter replacement, air filter replacement, oil cleaning, cleaning throttle, cleaning injector; 30,000 Kilometer change oil filter, replace air filter, clean oil channel, replace fuel filter, four-wheel alignment; 40,000 kilometers (generally called the big insurance) replace the oil filter, replace the air filter, replace the air filter, cleaning Oil path, cleaning throttle, cleaning nozzle, four-wheel positioning, replacement of transmission oil, replacement of auxiliary oil, replacement of brake oil, replacement of spark plugs, adjustment of valve clearance;
If it is after-sales; telephone appointment, to the car reception, check the vehicle (to determine whether to repair or maintain), parts inquiries, the next list, the vehicle approach, notify the customer after the repair, mention the car, delivery, return visit welcome, vehicle positioning - -Self-introduction, asking the customer's name - Inquiry needs - Obtaining documents - Checking out the ring car - Putting the maintenance of four treasures - Recording vehicle information - Ring inspection - Valuables reminding - Signing of environmental inspections - - In-site greeting - confirming customer basic information - inquiring about customer maintenance items - suggesting customer maintenance items - quality promotions - confirming whether there are other maintenance items - using system printing work orders - repeating customer servicing items - Work Order Customer Signature - Reliance on a Check List to Set a Car - Confirm Customer Goes - Guide Customers to the Lounge - Introduce Customer Rest Areas - Introduce Toilet Locations - Provide Drinks for Customers - Progress Signage Sign-in - Send Work order description - Internal delivery check - Inform customer before delivery - Delivery to customer - Next time maintenance instructions - Escort settlement - off.
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